Mail Services

The choice between the several options (Chick Chack, FedEx, UPS, USPS) depends upon the time sensitivity of the package in question. For urgent local, same-day service, Mail Services uses Chick Chack Messenger Service at 212.244.8577. For overnight service, FedEx has the best service available (Priority for the next morning, Standard for overnight service, and Economy two-day and three-day service), for which The New School has a daily 4:00 p.m. pickup in Mail Services at 55 West 13th Street, lower level. For less urgent deliveries and packages going to a P.O. box, the USPS offers Express Mail (overnight), Priority Mail, and Parcel Post. Please call Mail Services for rates and additional information.

A package for shipping via UPS must be securely packaged and sealed, preferably with heavy-duty packing tape. The package must be clearly labeled with the sender's name and address at The New School and the destination address (no P.O. boxes). It must have the department's FOAP number for chargeback. Marking the package "UPS" is recommended. For FedEx, an Airbill must be filled out and attached to the package. Extra details, such as required date of arrival and insurance requested, should be included in a memo firmly attached. The Worktag must be provided in the reference field.

UPS and FedEx are privately owned couriers, and cannot deliver to P.O. boxes. Please use the USPS for P.O. box addresses.

Shipping charges for packages will be provided upon request. Please call Mail Services with date of shipment, delivery address and tracking/Airbill number.

Yes. Mail Services keeps a record of your shipment on our computerized online system. We can track your package electronically and provide delivery confirmation upon request.

Your department must contact the vendor to request a UPS Call Tag for UPS to pick up the package free of charge. If the vendor does not issue a Call Tag but provides a RMA return label, your department must pay the UPS shipping charges.

Overnight packages from UPS and FedEx arrive between 9:00 and 10:00 a.m.; a large general UPS delivery takes place between approximately 12:15 and 12:45 p.m. These deliveries cover all schools of The New School. Mail Services records and dispatches incoming boxes and large packages to Facilities for delivery. Smaller packages are sent via the regular mail run. Trucking deliveries may occasionally arrive throughout the day. There is one main mail delivery by the Post Office in the morning between 10:00 and 10:30 a.m.

Contact Mail Services with the name of the sender and the party to whom it's addressed, or the tracking number if possible.

Yes. Please provide the name of the sender or company of origin, the intended recipient, a description of the package, and, if available, the courier and tracking number. Mail Services records all packages for which the department is accountable in its database.

No. Mail Services will not be liable for any personal packages received at the university's mailroom, and will not deliver any personal packages.